Toscon Global Energy Limited is committed towards meeting requirements and achieving customer satisfaction at a low cost through the timely delivery of quality products and services that meet or exceed customer expectation while achieving reasonable profit. Toscon is a registered oil and gas service company in Nigeria. We are determined to provide superior quality services that will exceed the rising demand in the energy, oil & gas sector of the economy with the use of local content plan to enhance wealth creation, employment generation and poverty reduction.
The company is engaged in oil & gas services, procurement, Engineering, construction, logistics and project management. This Quality System relates to the full range of company activities and this is the Introductory version.
QUALITY ASSURANCE POLICY/MANUAL
1.0 INTRODUCTION
Toscon Global Views Limited is a registered oil and gas service company in Nigeria. We are determined to provide superior quality services that will exceed the rising demand in the energy, oil & gas sector of the economy with the use of local content plan to enhance wealth creation, employment generation and poverty reduction.
The company is engaged in oil & gas services, procurement, Engineering, construction, logistics and project management. This Quality System relates to the full range of company activities.
2.0 POLICY and OBJECTIVES
Toscon Global Views quality policy is to achieve sustained, profitable growth by providing services which consistently satisfy the needs and expectations of its customers. This level of quality is achieved through adoption of a system of procedures that reflect the competence of the Company to existing customers, potential customers, and independent auditing authorities.
Achievement of this policy involves all staff, who is individually responsible for the quality of their work, resulting in a continually improving working environment for all. This policy is provided and explained to each employee by the Managing Director or Quality Manager.
To achieve and maintain the required level of assurance the Managing Director retains responsibility for the Quality System with routine operation controlled by the Quality Manager.
The objectives of the Quality Assurance System are:
a) To maintain an effective Quality Assurance System complying with International Standard ISO9001 (Quality Systems).
b) To achieve and maintain a level of quality which enhances the Company’s reputation with customers.
c) To ensure compliance with relevant statutory and safety requirements.
d) To endeavour, at all times, to maximize customer satisfaction with the services provided by Toscon Global Views Limited.
3.0 DEFINITIONS
The terms and descriptions used in this Manual are generally defined within ISO9001 – Quality Systems.
Additional definitions apply for items not covered by the documents:
Site – any location other than the Company’s established premises, where work is undertaken as part of a formal contract.
4.0 QUALITY SYSTEM
The Quality Assurance System applies to all activities of the Company, and has been developed in accordance with ISO9001. The Quality Assurance System is fully documented and structured in 3 levels:
Level 1: Quality Manual: This document details the corporate quality policy and structure of the Company and references appropriate Operating Procedures.
Level 2: Operating Procedures: These documents describe the actual process, and controls applied, to all activities concerned with the attainment of a quality assured contracting service. A list of Operating Procedures is given in the Index Section of this Quality Assurance Manual.
Level 3: Quality Planning: As the Company operates a standard type and range of services, customer satisfaction and quality are achieved by operation in accordance with the documented quality system. Specific customer requirements are identified and documented during the contract review process, allowing these requirements to be communicated and achieved, ensuring satisfaction of all customers declared needs.
5.0 AUTHORITY & RESPONSIBILITIES
5.1 Authority
5.1.1 All staff is allocated with authority to perform their allocated responsibilities. The following provides a summary of the principal responsibilities of each job role, and these are clarified in greater detail within the Operating Procedures.
5.1.2 All staff shares the authority and responsibility of identifying noncompliance or possible improvements, and recording these instances such that corrective action can be taken, both to rectify the immediate situation and to prevent recurrence.
5.1.3 The Managing Director continually reviews the company’s resources to ensure that adequate staff, equipment and materials are available to meet customer requirements.
5.2 Responsibilities
5.2.1 Managing Director
• Approval of the Quality Assurance System
• Management Review
• Design Control
• Supplier Selection & Purchasing
• Contract Management & Control
• Training
5.2.2 General Manager
• Management & Co-ordination of Sales and Support Functions
• Contract Review
• Sales and Purchase Order Processing
• Design Control
• Estimating
• Project Management
• Control of Contract Documentation
• Planning & organization
• Supplier Selection & Purchasing
• Definition of Installation, Inspection, Test & Maintenance Requirements
• Training
5.2.3 Quality Manager (ISO9001 Management Representative)
• Internal Audit
• Resolution of Quality Assurance System Discrepancies
• Control & Maintenance of the Quality Assurance System
• Documentation & Change Control (Quality System Documents)
5.2.4 Procurement Manager
• Planning and Co-ordination
• Control of Production and Measuring Equipment
• Maintenance of Support Stores
• Processing of Sales Orders
• Processing of Purchasing Orders
5.2.5 Engineering Manager
• Planning & Performance of Installation, Technical Support
• Repairs, Testing and Maintenance Activities
• Control of Equipment and Materials Allocation
• Project Supervision and Control
5.2.6 Accounts Manager
• Control of Finance, Accounts and Warehouse Operations
• Training
• Supplier Selection and Purchasing
6.2.7 Administration Manager
• Sales and Supply Database Administration
• Checking of Sales/Purchase Orders
• Allocation of Order Reference Numbers
• New Product Identification & Evaluation
• System Design
• Estimating
5.2.8 Warehouse
• Control of Stock
• Replenishment Recommendation
• Protection and Preservation of Stock
• Receiving Inspection
• Packaging and Dispatch